You can complain to any member of West Kent staff, or contractor, in any way that suits you:
- Use our online form
- Email- help@wkha.org.uk
- Telephone- 01732 749400
- Post- 101 London Road, Sevenoaks, TN13 1AX
- In person- you can tell any West Kent staff member you have contact with about your complaint.
If you contact us on our public social media pages, we’ll ask you to contact us directly to protect your privacy.
If you need extra support to complain or you need us to make reasonable changes to our process because of protected characteristics, including, but not limited to, disability, health or any cultural or religious reasons, please let us know.
If you send a complaint to our Chief Executive or any of our Directors, it will be passed to our customer resolution team who will handle it in line with our normal process. We’ll contact you to let you know what’s happening with it.
Unreasonable behaviour
We realise that sometimes customers may get upset or frustrated when things go wrong and making a complaint can be stressful. Unreasonable behaviour, such as excessive contact, approaching staff outside of work, shouting or using threatening language can make it difficult for us to investigate your complaint. If we think your behaviour is unreasonable, we’ll talk to you about how we can manage contact while your complaint is being investigated.