You may find what you need by using our customer self-help tool, but if not we'd love to hear from you.
We aim to respond to most enquiries within five working days. For more details on the exact response times sent to our customer services team, please click on your preferred contact method in the list below or read our full service standards here.
Unacceptable behaviour policy
We are proud of the open and honest relationship we have with our customers and work very hard to be proactive and responsive to customers’ queries and/or complaints. However, there are times, where customers behave or act in ways that make it very difficult for us to provide an effective service.
We will not accept violent, aggressive, or intimidating behaviour towards our staff, board members, contractors and representatives, from individuals and groups using our service. When this happens, we will take action to protect the health and wellbeing of our staff who have a right to do their job without fear of being abused or harassed. Read our unacceptable behaviour policy here