We aim to deliver excellent services, but recognise that sometimes things go wrong, and you may want to make a complaint.
If this happens, we will try and put things right as quickly as possible. We welcome all feedback and use it to improve our services.
There is also a government website, that explains more about complaints to social housing providers, that you may find useful.
Our complaints process
1. Quick fix
When you first tell us that you are unhappy about something, we’ll consider whether it is something we can put right quickly, without needing to go through our formal complaints process. We call this a quick fix. If we can’t sort out your issue within two working days or you aren’t happy with our solution, your complaint will go into our formal two stage complaints process.
2. Two stage complaints process
Flow chart of our complaints process