A mutual exchange is a home swap between two social housing tenants.
It can happen for many reasons, such as needing more or less space, moving for work or to be closer to family. It’s a great option for tenants who can’t access or don’t want to wait for the normal allocation process. It gives you more control and means you’re able to choose a home that suits your needs better in a place you want to live.
If you are thinking of exchanging, you first need to find an exchange partner. The best place to find an exchange is using HomeSwapper - it's free for West Kent tenants. They have some great tips for if you're trying to find an exchange. Just visit their website:
If you wish to go ahead with a mutual exchange, you will need to complete the application form on HomeSwapper. The household (or households) that you want to exchange with will also need to fill this out before we can process your application.
You'll then be set up with a SwapTracker account - this is an online portal where you can track the progress of your exchange 24 hours a day, seven days a week. Make sure you always check the portal before contacting us for an update, it's much quicker and easier for you.
If you want to exchange your home but don't have a HomeSwapper account, please contact us by emailing email@example.com.