The Housing Ombudsman Service has introduced an update to the complaint-handling code, which all social landlords must follow by 1 October 2022.
The Housing Ombudsman Service has designed a revised self-assessment form for social landlords to help them understand whether they are following the code, and where they might need to make changes to their complaint processes.
The actions we need to take are set out in the action plan. We will publish our results on our website.