We are currently making some updates to our systems, which we expect to be completed by Friday 28 October. Until then, your rent account will be showing the balance as of Thursday 12 October.

Any payments you have made in the last few days have been received by us and are due to be added to your account. If you would like us to confirm a payment, please email help@wkha.org.uk or call 01732 749400 and we’ll be happy to help.

You can still pay your rent by Direct Debit, by using our online system, www.westkent.org/payrent or by calling our 24-hour automated payment line, 01732 749442.

We’re still available to provide support if you’re struggling to pay your rent or other bills, visit www.westkent.org/helpforyou

Thank you for your patience.

 

Your voice, Our action: Listening to feedback and making things clearer

For this month’s Your Voice, Our Action story, we’re sharing the positive outcome from changes to our service charges.

 

Keeping your home cool

Homes across Kent can heat up quickly during long sunny days. Here are some simple, practical ways to help keep you and your home cool during warmer weather.