Following feedback from our residents, we’re prioritising door and window replacements in our homes.
Some of our homes have doors and windows that although are still working, aren’t at their best. We’ve taken feedback on board and are now changing our ‘just in time’ approach (replacing them when they are no longer fit for purpose), to replacing them before they reach the end of their lifespan. We’re planning to replace 220 windows and 191 external doors in 2023, up 59% on last year. 
We are mindful of the cost of living and how doors and windows can cause higher energy bills. So, we’re prioritising replacements in homes where residents are claiming benefits and we know the energy efficiency rating is low.