Following feedback from our residents, we’re prioritising door and window replacements in our homes.

Some of our homes have doors and windows that although are still working, aren’t at their best. We’ve taken feedback on board and are now changing our ‘just in time’ approach (replacing them when they are no longer fit for purpose), to replacing them before they reach the end of their lifespan. We’re planning to replace 220 windows and 191 external doors in 2023, up 59% on last year. Photo of a house

We are mindful of the cost of living and how doors and windows can cause higher energy bills. So, we’re prioritising replacements in homes where residents are claiming benefits and we know the energy efficiency rating is low.

Your voice, Our action: Resident Inclusion group

This month, we’re highlighting how residents with lived experience of a disability can help shape how we improve our services by taking part in our Resident Inclusion group.

 

Your voice, Our action: helping a vulnerable resident stay warm at home

For our first Your voice, Our action story, we’re sharing how our tenancy sustainment team and partner organisations supported a vulnerable resident through a tough period