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Listening, learning, improving: Our 2024/25 Residents’ Influence and Impact Report
We’ve published our newly named and refreshed Residents’ Influence and Impact Report for 2024/25. The report reflects our commitment to putting residents first, and to building successful communities across Kent.
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We’ve been shortlisted for the Housing Provider of the Year award at The ASB Awards!
Our community safety team has achieved brilliant results over the past year, leading to us being shortlisted for the Housing Provider of the Year award at The ASB Awards!
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Our annual reports and accounts: Investing in homes, supporting communities
We’ve published our annual report and accounts for 2024/25 and it reflects a year of meaningful progress, shaped by our commitment to putting residents first.
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West Kent Housing Association announces CEO successor
Following the announcement in April that our CEO Tracy Allison was planning to retire we’re pleased to share that Ian Joynson has been appointed as the next Chief Executive of West Kent Housing Association, joining in early 2026.
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Complaints and service improvement report 2024/25
We want our customers to have a positive experience regardless of who they are, where they live or how and when they choose to interact with us. Our recently published Complaints and Service Improvement Report (2024/25) highlights how we’re using complaints to make change and improve our services.
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West Kent's Sean recognised at Kent Housing Group Excellence Awards
We are thrilled to share that Sean Richards, our Community Safety Manager, has been awarded Highly Commended in the Housing Professional Award category at this year’s Kent Housing Group Excellence Awards.
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UK Emergency Alert Test – Sunday 7 September at 3pm
At 3pm on Sunday 7 September 2025, every compatible mobile phone in the UK will receive a test alert from the government's Emergency Alerts system.
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Meet Iain, our resident ambassador
Iain has been a resident at West Kent for the last ten years and has recently joined as a resident ambassador. Find out more about why he wanted to get involved.
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Progress at Woodland Place: homes taking shape and community plans underway
We’re making great progress at Woodland Place, our new development in Allington, Maidstone.
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Customer services staff training - 24 July 2025
Due to scheduled staff training today, 24 July 2025, our customer services team will be operating with a reduced number of team members. This means our response times may be longer than usual.
