Investing in homes, services and communities

Our Annual Report and Financial Statements for 2025/26 are now available.

Over the past year, we've continued delivering new homes, improving services and investing in communities across Kent. 

Some of the highlights include:

  • Delivering 147 new affordable and shared ownership homes

  • Investing £80 million in existing homes

  • Maintaining 100% Decent Homes compliance 

  • Achieving 99% building safety compliance

  • Increasing customer satisfaction to 78%

  • Completing 98.6% of responsive repairs on time

  • Securing £1.36 million of government funding to improve the energy efficiency of 338 homes by 2028.

The report also explains how we're managing our finances, delivering value for money and planning future investment in homes and services.

Read our Annual Report and Financial Statements 2025/26

Residents' Influence and Impact Report 2025/26

Our Residents' Influence and Impact Report 2025/26 shows how feedback, scrutiny, surveys and resident involvement have influenced decision-making at West Kent over the past year, as well as the improvements we've delivered as a result.

 

Complaints Performance and Service Improvement Report 2025/26

Our Complaints Performance and Service Improvement Report 2025/26 explains how we handled complaints over the past year, what residents told us, and the action we've taken to improve our services as a result.