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Awaab’s Law is here
Awaab’s Law comes into force today, 27 October 2025, introducing new legal requirements for social landlords to fix emergency repairs within 24 hours and also investigate significant damp and mould cases within 10 days of being notified.
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System problems - 24 October 2025
Our systems are having problems today, which is affecting our normal operations.
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West Kent's communications and marketing team wins national award for ‘Help for You’ campaign
Our Help for You campaign has won Best Multi-Channel Campaign of the Year at the commsHERO Awards, recognising our creative, resident-focused approach to supporting communities.
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West Kent Housing Association secures long-term refinancing deal with NatWest to support growth and investment plans
We have agreed a significant refinancing deal with NatWest, strengthening our long-term financial position and supporting our ambitious plans to build and invest in more affordable homes across Kent over the coming years.
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Listening, learning, improving: Our 2024/25 Residents’ Influence and Impact Report
We’ve published our newly named and refreshed Residents’ Influence and Impact Report for 2024/25. The report reflects our commitment to putting residents first, and to building successful communities across Kent.
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We’ve been shortlisted for the Housing Provider of the Year award at The ASB Awards!
Our community safety team has achieved brilliant results over the past year, leading to us being shortlisted for the Housing Provider of the Year award at The ASB Awards!
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Our annual reports and accounts: Investing in homes, supporting communities
We’ve published our annual report and accounts for 2024/25 and it reflects a year of meaningful progress, shaped by our commitment to putting residents first.
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West Kent Housing Association announces CEO successor
Following the announcement in April that our CEO Tracy Allison was planning to retire we’re pleased to share that Ian Joynson has been appointed as the next Chief Executive of West Kent Housing Association, joining in early 2026.
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Complaints and service improvement report 2024/25
We want our customers to have a positive experience regardless of who they are, where they live or how and when they choose to interact with us. Our recently published Complaints and Service Improvement Report (2024/25) highlights how we’re using complaints to make change and improve our services.
