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    You may find what you need by using our customer self-help tool, but if not we'd love to hear from you.

    Customer self-help

    • My West Kent

      My West Kent is a self service portal for West Kent tenants. This allows you to:

      • View your tenancy details
      • Update your household and contact details
      • View your rent account statements
      • Request and view outstanding repairs
      • Contact your tenancy services officer
      • Report anti-social behaviour
      • Register a complaint or compliment, or make general enquires.

      Visit My West Kent

    • Contact us online

      Please complete the form below. We aim to respond to online contact by the end of the next working day.

      Please enter your details below

      Please enter your first name.
      Please enter your last name.
      Please enter your email address. You will get a copy of this form by email.
      Please tell us what your enquiry is about - give as much information as you can.
    • Send us an email

      For any enquiries please email customer services at and we aim to get back to you by the end of the next working day.

    • Social media

      Follow us on Facebook, Twitter and Youtube to see what we’re up to and get in touch. 

      West Kent on Facebook

      West Kent on Twitter

      West Kent on YouTube


    • Call us

      You can call us on 01732 749400 between 8.45am and 4pm, Monday to Friday.

      You can report repairs and check your rent balance using our tenant portal, My West Kent. You can also pay your rent over the phone using our 24-hour automated payment line on 01732 749442. You will need your West Kent tenancy reference number and your postcode.  

    • Report an emergency

      Report an emergency during office hours on 01732 749400. To report an emergency out of hours ring 0800 169 1122. 

      You can report repairs and choose an appointment slot using our online portal, My West Kent.

      My West Kent

    • Report an emergency when we are closed

      Our out of hours service from Call Response 24/7 will be there to take your call.

      Our out of hours is a a make safe service, not a full repair one.

      Call 0800 169 1122 (freephone) - you’ll get help with your emergency and once it's been made safe, they'll let us know you called and if necessary, we can follow this up with you when we re-open. 


    • Visit one of our offices or shops

      If you'd like to visit one of our offices or Abacus Furniture projects, visit our offices and shops page to find out more information about opening times, locations and contact details. 

      Our offices and shops

    • Report anti-social behaviour

      Before reporting anti-social behaviour, please see the advice on our anti-social behaviour page.  

      If a crime is taking place, you should contact the police straight away.

      Report anti-social behaviour 

    • Media enquiries

      For any press or media enquiries, please email 


    We aim to respond to all enquiries within five working days.