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    We're here to help if your home has damp and mould.

    We recently updated our damp and mould policy with the help of our resident scrutiny panel, to ensure you receive all the information and support you may need.

    What causes damp and mould?

    Damp and mould is caused by condensation, which is when excess warm moisture in the air like steam or water vapour meets a cold surface and turns into water. Over time, this can cause patches of damp or mould to form. This can be more common in rooms with poor ventilation or insulation, which can make it more difficult to treat. There are often other factors at play in creating damp and mould, which is why it is important to investigate it as soon as possible.

    To help you spot this as early as possible, we have a dedicated page full of tips and advice.

    How can we help you?

    If you have any concerns around damp and mould in your home, please contact our customer services team, who would be happy to help. Call 01732 749400 or email

    We understand that financial hardship and other factors can contribute to damp and mould, and we're here to help. You can also access more information and support on our Help for You pages.

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