Condensation is caused when excess warm moisture in the air (steam or water vapour) meets a cold surface and turns into water. This can cause patches of mould to form.
If you notice any damp or mould in your home, please let us know as soon as possible. You can report this by completing our online form or calling 0800 169 1122.
Preventing condensation and mould
Everyday activities cause condensation, such as cooking, showering/bathing and drying clothes indoors. You can take some simple steps to reduce condensation, helping to prevent damp and mould:
Open windows when cooking, showering, bathing and washing clothes and keep them open for at least 15 minutes afterwards. Keeping the door to the room shut.
Ventilate your home and dry your clothes outdoors when possible. If not possible, dry your clothes next to an open window.
Heat your home at a constant temperature – around 21°c for living areas and 18°C for bedrooms.
Keep your heating on for longer at a lower temperature if you can, rather than having shorter bursts of a high heat.
The animation below explains how we can help you.
Our Damp, Mould and Condensation policy
We reviewed our Damp, Mould and Condensation Policy in 2024 with support from our Resident Scrutiny Panel to make sure residents have the information and support they need.
In 2025, we made further changes to ensure the policy meets the Regulator of Social Housing's Safety and Quality Standard and the requirements of Awaab's Law. We're currently reviewing th policy again to make sure it complies with phase two of Awaab's Law.