From Tuesday 1 July, an organisation called Acuity will be replacing Rant and Rave to deliver our transactional surveys. 

The survey questions are the same as before, and we are continuing to ask residents about:

  • ASB
  • Complaints
  • Customer services
  • Moving in 
  • Repairs
  • Shared ownership.

Email surveys will now be sent from acuity@arap.co.uk and will show as ‘West Kent Housing Association’. The text surveys will each have a unique mobile number – these are detailed on our Acuity website page. 

Acuity logo

The email, instead of including a link to a survey, now has satisfaction buttons which once selected, will open a new window for residents to leave a comment about why they left their chosen score.

If you have any questions about the surveys - including if you're ever concerned about any contact you receive claiming to be from West Kent, you can always call us on 01732 749400 or email help@wkha.org.uk.

Become a Resident Board Member and help shape our services 

We’re recruiting Resident Board Members to join our Board and help shape services and influence decisions - ensuring our residents’ voices are represented at the highest level in West Kent. 

 

Partners visit Woodland Place as 106-home development approaches completion

Last week, partners from Homes England, local councils, and other organisations visited Woodland Place to tour the 106-home development and see how the new community is coming together.