From Tuesday 1 July, an organisation called Acuity will be replacing Rant and Rave to deliver our transactional surveys. 

The survey questions are the same as before, and we are continuing to ask residents about:

  • ASB
  • Complaints
  • Customer services
  • Moving in 
  • Repairs
  • Shared ownership.

Email surveys will now be sent from acuity@arap.co.uk and will show as ‘West Kent Housing Association’. The text surveys will each have a unique mobile number – these are detailed on our Acuity website page. 

Acuity logo

The email, instead of including a link to a survey, now has satisfaction buttons which once selected, will open a new window for residents to leave a comment about why they left their chosen score.

If you have any questions about the surveys - including if you're ever concerned about any contact you receive claiming to be from West Kent, you can always call us on 01732 749400 or email help@wkha.org.uk.

Your voice, Our action: Working together to brighten our communities

For this month’s Your Voice, Our Action story, we’re sharing how several social value contributions from our contracting partners helped create safer, greener and more welcoming places for our residents to enjoy. 

 

Your voice, Our action: Listening to feedback and making things clearer

For this month’s Your Voice, Our Action story, we’re sharing the positive outcome from changes to our service charges.