Starting in April 2026, we will update the way we calculate management fees in your service charge. 

In the past, most residents paid a management fee based on a percentage of the service charge. This meant that if costs like communal electricity increased, your management fee would increase as well.  

From April, the management fee is based on the number of chargeable services we provide, not their costs. For example, even if the cost of communal hall electricity increases, your management fee will stay at £50. 

Our 2026/27 management fees

Tier 

Number of services provided

Annual management fee  

1 

1 (Under £50 per year)  

£25  

2 

1 (Over £50 per year)  

£40  

3 

2-4  

£85  

4 

5-7  

£125  

6 

8-10  

£225  

6 

11+  

£325  

7 

Extra Care and comparable schemes

£475  

Explaining our management fees

Your management fee will not be more than 20% of your total service charge. 

The minimum management fee is £40, so if your calculated fee is lower, you will pay £40 (tier two). This does not apply to residents in the £25 tier (tier one). 

Management fees help cover some of the costs of managing your service charge account. 

They cover: 

  • Calculating the service charges
  • Contributing to essential company expenses like IT systems.

They don’t cover: 

  • Regular housing management services, such as letting empty homes (funded by rental income)
  • Services paid separately, like sales information packs for homeowners.

If you pay a variable service charge, we plan to keep the fees the same when we send your final service charge statements.  

We also charge contract management fees for services provided by contractors. This fee is usually 11.5% of the service value, though some contracts have slightly lower rates. These charges are part of your service charge.