All you need to know about service charges
Many of our residents pay a service charge for the maintenance of their neighbourhood. We have two types of service charges:
- a variable service charge
- a fixed service charge.
The way we calculate your charges depends on the type of service charge you pay.
What makes up my service charge?
The costs of the services you receive such as:
- Cleaning and caretaking: cleaning and maintaining shared areas like halls, stairs, and rubbish chutes
- Grounds maintenance: tasks like mowing the grass, weeding and litter picking.
- Door entry system: costs for maintaining and repairing the entry phone systems in buildings
- Management or admin fee: a flat fee to cover staff costs and overheads for preparing service charge estimates and accounts
- Lighting: costs for lighting in shared communal areas, including replacing lightbulbs
- Water: water rates for a scheme shared to all customers
- Lifts: maintenance and repairs for lifts in the building. This varies depending on the services you receive.
More information about the exact service charges you pay for can be found in your annual rent and service charge review letter, sent each February.
