We’re committed to ensuring that we treat each and every one of our residents with dignity and respect
We know that we receive a higher number of complaints from residents with a disability. So, we’re looking to work with a group of residents with lived experience of supporting others with disabilities, neurodiversity, mental ill health or other additional needs.
The group will help to identify how we shape our services to ensure they are accessible and inclusive, and meet the needs of our residents.
We want to remove stigma and help our residents feel empowered to speak out about services that affect them. We would also like to understand who is not accessing our services and use this information to enable us to identify and remove any barriers. 
Key things the group will look at are:
- How we can identify and remove barriers to housing or services
- How we can improve housing design, adaptations and communal spaces
- Help improve communication formats and methods.
We will also get some time to know you; the challenges you’ve faced, experiences with us that have been positive, but also where we could have done better.
Meetings will be held every three months, either online or in-person at accessible venues. You are welcome to bring a carer with you, and we will also be able to support residents requiring British Sign Language or easy read documents.