Keep up to date with what's happening in the world of resident involvement.
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Shaping professionalism at West Kent
As part of our work to prepare for the new Competence and Conduct Standard, which came into effect in October 2026, we asked residents what professionalism and accountability should look like at West Kent. Thank you to everyone who shared their views and experiences. Your feedback helped shape our new Professionalism policy, which was reviewed by our Scrutiny Panel in August before being finalised. The policy has now been published and will help ensure we continue to deliver services that are professional, respectful and accountable.
Kent Housing Group Excellence Award for Partnerships
We would like to say a big thank you to the 62 resident inspectors who support our Grounds Maintenance Resident Inspector Project. Working in partnership with Nurture, their feedback has helped drive service improvements, contributing to a 6% increase in satisfaction with communal areas and a reduction in grounds maintenance complaints since 2023. This strong partnership between residents, West Kent and Nurture was recently recognised with a Kent Housing Group Excellence Award for partnerships, celebrating the positive impact residents have in helping to shape our services.
We keep residents informed about what is happening in resident involvement. We use this news letter to promote opportunities for you to get involved, communicate project updates and feedback to residents about current consultations.
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That's our news - but what are your views?
Find out more about opportunities to get involved and keep an eye on our consultations page to have your say on our policy consultations.
Register your interest in an opportunity by completing this short survey.
Get in touch with the team by completing our web form, emailing residentinvolvement@wkha.org.uk or calling 01732 749908.