This is where you can find details of current policies or services being updated or introduced, and share your views.

  • Communal Lounge Usage Policy

    We’d like to request your feedback on our new Communal Lounge Usage Policy.

     

    This a draft policy aims to create guidance for residents and staff around the safe, healthy and fair usage of shared lounges and communal spaces within schemes.

    Please read the attached draft policy here before answering the survey:  https://www.surveymonkey.com/r/NPWV9WP

     

    Deadline for feedback is Tuesday 4th November 2025.

  • Excellent Customer Services Strategy

    We’d like to request your feedback on our new Excellent Customer Services Strategy.

    This is a draft strategy that focuses on how we will improve our services to residents over the next three years; formulated using resident feedback from the Tenant Satisfaction Measures (TSMs), the transactional surveys that we carry out and complaints feedback, as well as looking at best practice across the housing sector.

    Please read the attached draft strategy here before answering the survey: https://www.surveymonkey.com/r/excellentservices 

    Deadline for feedback is Sunday 21 September.

If there's nothing for you to get involved in right now, visit our opportunities to get involved page.

Register your interest in an opportunity by completing this short survey.

Get in touch with the team by completing our web form,
emailing residentinvolvement@wkha.org.uk or calling 01732 749908.