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    From 6 September, we’re working with a company called Rant and Rave to find out how we’re doing through regular text message and email surveys.

    We’ll ask you to rate our service on a scale of one (very dissatisfied) to five (very satisfied) and tell us why you gave that score. It’ll only take a couple of minutes at the most.

    Your feedback, whether good or bad, tells us what we need to do to improve things. Any positive feedback we get, we’ll pass on to the person or team involved. So, if we’ve done something right, be sure to let us know too!

    Text messages will come from these numbers:

    Rant and Rave logo

    • Repairs: 07860 010832
    • Moving in: 07860 010833
    • Shared ownership: 07860 010848
    • Complaints: 07860 010834
    • Customer service: 07860 010835

    All emails will take you to the web page westkentfeedback.org to complete the survey.

    If you don’t have a mobile phone or email address, don’t worry. We’ll ask you to complete a survey over the phone after you’ve called us.

    If you have any questions about the surveys, please email help@wkha.org.uk

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