Keep up to date with what's happening in the world of resident involvement.
Have your say...
We are updating our policy on Aids and Adaptations.
We'd like your feedback.
To share your views, please view the draft policy and complete the survey on our consultations page.
Kent Excellent Homes For All
Thank you to over 100 residents across our KEHFA schemes for completing their annual survey. We value our residents' feedback and will be reviewing your comments.
We're out and about!
The Resident Involvement team will be attending as many events as possible in March and April 2024, including visits to our KEHFA schemes.
A member of the Resident Involvement team will also be joining neighbourhood inspections in March and April at:
- Redwood Place (including side roads)
- Canterbury, Ramsgate, Broadstairs, Margate, Sandwich, Deal, Manson
- Otford, Shoreham, Halstead and Knockholt
- Otford Road, Pembroke Road and Lime Tree Walk
- Westerham and Crockham Hill
- Bough Beech, Chiddingstone Causeway, Hoath, Leigh, Penshurst and Weald.
We'll be available to listen to your views and discuss our ongoing resident involvement projects with you.
Resident Inspectors
We have appointed an initial group of Resident Inspectors to review the standard of grounds maintenance undertaken by Nurture. We will be appointing a second group of residents in the next couple of months to cover more homes and also cover the standard of communal cleaning.
If you would like to get involved, you can review the Resident Inspectors section of our opportunities page.
Consultations and policy changes
We've previously consulted with residents on several policies, procedures and service changes. We want to use your feedback and unique experience of our services to make positive changes at West Kent.
- Cyclical decorations
Thank you to the 338 residents that were able to provide us with their feedback in relation to cyclical decorations in November 2023. We've summarised how your views were used here.
A group of residents met at the end of January 2024 to score the social value part of our tender process for cyclical decorations. It's important that our residents contribute to the procurement process and help make decisions about what our future operatives will be contributing to across our communities.
- Pets policy
We're reviewing our current pets policy in view of the recent changes to legislation.
Our newly formed Resident Influencers group are initially helping to provide some feedback, before we carry out a wider consultation online to get your views.
- Customer portal
A small group of residents reviewed the tenant portal and advised that the sign-up and login process was confusing, as the instructions for password criteria weren't clear. Based on this feedback, we've reviewed the communication we send to residents, when asking them to re-register for the portal.
We hope this will help to make the process easier for our residents when the portal is introduced to more residents.
- Unacceptable behaviour policy
Residents suggested the policy should also apply to staff. The process for reporting unacceptable staff behaviour is through our complaints procedure, so we made sure this was clearer in the policy.
That's our news - but what are your views?!
You can find out more information about reviewing policies as part of our newly formed Resident Influencers group here. Alternatively, keep an eye out on our consultations page to have your say on any wider consultations.