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    It’s always nice to hear when we get things right. If you think our staff is providing excellent service, please let us know the details so we can pass on your thanks.

    If we get things wrong we want to make them right and learn from our mistakes. We will try to resolve your complaint about our service to you at the first opportunity but may pass the details of your complaint to the most appropriate person who will try to resolve your issue. You can read our complaints policy here.

    You can tell us about your complaints and compliments any way you choose:

    • Complete the contact form below
    • Call us on 01732 749400 or 0800 069 1122
    • Contact us through a friend or advocate.

    We aim to resolve your complaint within ten working days

    Please note that these forms have a 600 word limit. If you would like to say more, email us at

    • Give us a compliment


    • Make a complaint

      Use this form if you want to tell us about something that West Kent has done wrong. 

      If you want to complain about a neighbour, please visit our anti-social behaviour page.