Residents' Influence and Impact Report
Our residents' influence and impact annual report provides an overview of our performance about finance, complaints and safety.
Foreword
"Welcome to our newly named and refreshed Residents’ Influence and Impact Report, previously known as the Residents’ Annual Report. This report is put together with residents, for residents. It shares our performance for the last year and shows how your views and feedback influence the services we provide across Kent. We hope you find it interesting and useful.
For 2024/25, our focus was on improving the timeliness of our repairs service, reducing the number of days to re-let a home, and working with residents to reduce arrears. We also knew from your feedback that we needed to improve our estate services. As a result, we have spoken to over 600 of you in the past year to better shape our estate services offer, plus hundreds more of you to help us update policies and drive significant change that makes a real difference across our homes and communities.
We have increased opportunities for you to get involved. In this report we share information about how you can help us by monitoring our estate services, shaping our communications, and by becoming a scrutiny panel member. We have also developed new resident ambassador roles, and you will hear about these later in the report.
I handover to Abdool Kara as the new Chair of the Communities and Housing Committee, who I know is keen to deliver on our new strategic plan’s ambition that we want every customer to have a positive experience, regardless of who they are, where they live, or how and when they choose to interact with us. Finally, I would like to acknowledge and commend the continued contribution of our excellent resident Board members and our newly appointed ambassadors who ensure that our Board discussions and decisions retain a focus on you, our residents.
Dr Jo Simpson
Outgoing Board Member and Chair of the Communities and Housing Committee