Complaints and Service Improvement Report
We want our customers to have a positive experience regardless of who they are, where they live or how and when they choose to interact with us.
Everyone at West Kent needs to have ownership and responsibility of this, from the language we use, to the way we work with and deliver services to our customers. We take complaints seriously and recognise that sometimes we get things wrong.
We make sure we learn from complaints, to prevent issues in the future and continually improve our services.
Read our complaint performance and service improvements report for 1 April 2024 to 31 March 2025.