There is a clear relationship between the quality of the local environment and desirability of a neighbourhood as a place for residents to live and grow.
This policy sets out the services and activities we provide, how we will work with residents and local partners, and the responsibilities of residents. It also sets out how we will work with shared landowners or managing companies in areas where we do not own the whole estate or have exclusive management responsibilities.
The policy applies to our residents including general needs, affordable rent, shared owners, leaseholders and supported and Emerald housing residents. It does not apply to Kent Excellent Homes for All (KEHFA) managed properties.
Here's what you need to know
What is neighbourhood management?
How we work to keep your community safe, clean and well-maintained.
Our responsibilities
- Maintain communal areas and shared spaces.
- Manage grounds, gardens and play areas.
- Carry out regular inspections for safety and cleanliness.
- Respond to reports of anti-social behaviour and hazards.
Your responsibilities
- Keep your garden tidy and free from rubbish.
- Dispose of waste correctly. Don’t dump items in communal areas.
- Respect your neighbours and shared spaces.
- Report issues promptly (like fly tipping or vandalism).
What we don’t allow
- Abandoned vehicles or illegal parking.
- Items left in hallways or stairwells (fire risk).
- Unauthorised structures or alterations in communal areas.
How we work with you
- We’ll consult residents on improvements and changes.
- We’ll act quickly on reports of hazards or anti-social behaviour.
- We aim to create safe, attractive neighbourhoods for everyone.