We are committed to improving and maintaining our homes to a high standard. The vast majority of repairs are completed when the resident is living in their home.
On rare occasions, residents may be asked to temporarily move to enable the works to be completed. This is also sometimes known as being 'decanted'. This will only ever be due to health and safety concerns, or if it is not possible to complete the works with the customer at home.
Our policy details our approach to temporary rehousing and provides guidance on how this process is managed in a fair and efficient way, in accordance with relevant legislation.
Read the full Temporary rehousing for repairs policy