A recharge is the process of recovering costs from you for a repair or a service that would normally be you responsibility.
This policy sets out our approach to identifying and recovering rechargeable costs, ensuring consistency, fairness, and transparency.
Here's what you need to know
When we may recharge:
- Damage caused by neglect, misuse or anything beyond fair wear and tear
- Repairs the resident is responsible for but hasn’t completed
- Costs arising from not reporting issues or refusing access
- Making safe or reinstating unauthorised or poor‑quality DIY
- Clearance of items left in homes, gardens, sheds, garages or communal areas
- Chargeable services requested by the resident, such as key replacements or pest control.
How we apply recharges
- We tell residents in writing first and give time to put things right
- Circumstances and vulnerabilities are always considered
- Disability‑related wear and tear is treated more generously
- Urgent health and safety works may go ahead before payment
- KEHFA homes may have slightly different wear‑and‑tear standards
Paying a recharge
- Invoices are issued within one month of the work
- Payment is usually due within 28 days
- Repayment plans may be offered, depending on circumstances
- We may take legal action if arrears aren’t resolved
- Costs can include labour, materials, contractor fees, admin fees and VAT.
Appeals
You can appeal a recharge within 14 days of receiving your invoice.