We want to ensure our residents can maintain a successful tenancy and we will work with them to achieve this.
Our rent collection approach focuses on sustaining tenancies through arrears prevention, support and early intervention.
Our income collection policy sets out our approach to preventing rent and service charge arrears and recovering debts from our residents and former residents. We aim to collect all income due promptly to minimise bad debts and protect the services we provide.
Here's what you need to know
Why we collect rent
Rent funds the services and maintenance that keep your home safe and comfortable.
Your responsibilities
- Pay rent in full and on time.
- Contact us immediately if you’re struggling to pay.
- Keep to any agreed repayment plans.
Our approach
- We aim to support you, not penalise you.
- Early intervention to prevent arrears.
- Clear communication and flexible payment options.
If you fall behind
- We’ll work with you to agree an affordable repayment plan.
- We may refer you to money advice or benefits support.
- Legal action is a last resort—but it can lead to losing your home.
Important
- Persistent arrears or refusal to engage can result in court action.
- Additional charges may apply for legal costs.
Need help?
Contact us as soon as possible. The sooner you act, the easier it is to resolve.