We want to ensure our residents can maintain a successful tenancy and we will work with them to achieve this.

Our rent collection approach focuses on sustaining tenancies through arrears prevention, support and early intervention. 

Our income collection policy sets out our approach to preventing rent and service charge arrears and recovering debts from our residents and former residents. We aim to collect all income due promptly to minimise bad debts and protect the services we provide.

Read our income collection policy