We provide support and respond flexibly to residents who are facing circumstances that can make them more vulnerable, and unable to cope and manage their tenancy.
Our vulnerability policy aims to provide a definition of vulnerability and our approach to helping vulnerable West Kent residents. The policy sets out our commitment to assist vulnerable residents and help them access our services.
Here's what you need to know
Our responsibilities
- Identify and record vulnerability where appropriate.
- Offer tailored support and signpost to specialist services.
- Make reasonable adjustments to keep you safe and secure.
- Keep your information confidential and handle it sensitively.
Your responsibilities
- Tell us if you or someone in your household needs extra support.
- Provide accurate information so we can help effectively.
- Work with us and partner agencies when support is offered.
How we support you
- Priority repairs or adaptations where needed.
- Help with communication (like large print or translation).
- Assistance during emergencies or major works.
- Referral to external agencies for specialist help.
Examples of vulnerability
- Physical or mental health conditions.
- Older age or frailty.
- Domestic abuse or safeguarding concerns.
- Financial hardship or social isolation.