We believe transparency and accountability are fundamental to good governance and effective service delivery.
Our transparency and accountability policy sets out our approach to meeting the requirements of the Regulator of Social Housing's (RSH) Transparency, Influence and Accountability Standard and proactively addresses the principles of the forthcoming Social Tenants Access to Information Standard.
Here's what you need to know
Our commitment
We aim to be open, honest and accountable in everything we do.
What transparency means
- Sharing clear, accurate information about our services and decisions.
- Explaining how we spend money and manage resources.
- Publishing key policies and performance reports.
How we stay accountable
- Regular audits and compliance checks.
- Reporting to regulators and meeting legal requirements.
- Acting on feedback from residents and stakeholders.
Your rights
- Access to information about your tenancy and our services.
- Request copies of policies and performance data.
- Raise concerns or complaints if you feel we’re not being transparent.