We want to make sure the water supply to your home is healthy and bacteria- free. Harmful bacteria can build up in your taps, shower head and pipes.

Follow the top tips below to keep your home safe and your water clean.

  1. Set the thermostat on the hot water cylinder to at least 60°C.
  2. Clean and descale showerheads every three months, at the same time run water from the shower hose for two minutes.
  3. Flush through any taps and showers that you don’t use very often at least weekly, so the water in your pipes is fresh.
  4. If your home is empty for more than seven days, run all hot and cold water taps for at least a minute, and flush any toilets when you return. This will refresh the water in the storage cylinders, tanks and pipes. 
  5. Do not disturb cold water storage tanks. Leave them sealed, insulated and covered with the right lid. Contact us if your storage tank is damaged or if the lid or insulation is missing.
  6. Clean any water softeners fitted to the incoming mains water supply as recommended by the manufacturer.

 

Help shape your community!

We're inviting residents to take part in our Community Strategy Consultation. This short survey is your chance to share your views on the challenges you and your community face, and what support you think is most needed.

 

Water outages in Kent

We're aware of the ongoing water outages across Kent. If you've been affected by this outage, South East Water can support you. Find out more in this article.