Our systems are having problems today, which is affecting our normal operations.

You may experience some delays with booked repair appointments today, and wait times on our phone lines may be longer than usual. 

Our team is doing everything possible to resolve the problem quickly. For now, we ask that you call only in emergencies. You can still:

Thank you for your patience and understanding. 

Our new partnership with Better Housing Better Health (BHBH)

We've partnered with Better Housing Better Health (BHBH) to support you with your energy bills and keep you warm and safe in your home.

 

Awaab’s Law is here

Awaab’s Law comes into force today, 27 October 2025, introducing new legal requirements for social landlords to fix emergency repairs within 24 hours and also investigate significant damp and mould cases within 10 days of being notified.