Residents’ Annual Report 2020

2020 was a year like no other, but we did everything we could to maintain our services and deliver on our promises. 

If you would like to see a summary of our services and overall performance in 2020, read our Residents’ Annual Report. It provides a snapshot of our finances, complaints and safety information. It also outlines our community services and has case studies so you can see where West Kent services made a difference.

We are always looking to improve the report, so if you have feedback and would like to get involved in improving next year’s report, please email residentinvolvement@wkha.org.uk

Read the report here

Your voice, Our action: Listening to feedback and making things clearer

For this month’s Your Voice, Our Action story, we’re sharing the positive outcome from changes to our service charges.

 

Keeping your home cool

Homes across Kent can heat up quickly during long sunny days. Here are some simple, practical ways to help keep you and your home cool during warmer weather.