The technology that supports RTS electricity meters will switch off from 30 June 2025. 

This will mean:

  • RTS meters will not know when to swap between peak and off-peak rates.
  • RTS meters may no longer work properly.
  • Heating and hot water supply may stop functioning as normal.

If your RTS meter is not replaced by a smart meter before 30 June 2025, then you will automatically be put on to a single rate tariff which could lead to your heating bill doubling.  

If you have an RTS electricity meter, your supplier will contact you to arrange an upgrade to a smart meter before the 30 June 2025 deadline. Please co-operate with your supplier to ensure your meter is upgraded before the switch off. 

For more information, please visit Ofgem’s website.

Your voice, Our action: Resident Inclusion group

This month, we’re highlighting how residents with lived experience of a disability can help shape how we improve our services by taking part in our Resident Inclusion group.

 

Your voice, Our action: helping a vulnerable resident stay warm at home

For our first Your voice, Our action story, we’re sharing how our tenancy sustainment team and partner organisations supported a vulnerable resident through a tough period