The technology that supports RTS electricity meters will switch off from 30 June 2025. 

This will mean:

  • RTS meters will not know when to swap between peak and off-peak rates.
  • RTS meters may no longer work properly.
  • Heating and hot water supply may stop functioning as normal.

If your RTS meter is not replaced by a smart meter before 30 June 2025, then you will automatically be put on to a single rate tariff which could lead to your heating bill doubling.  

If you have an RTS electricity meter, your supplier will contact you to arrange an upgrade to a smart meter before the 30 June 2025 deadline. Please co-operate with your supplier to ensure your meter is upgraded before the switch off. 

For more information, please visit Ofgem’s website.

Celebrating 10 years of our KEHFA extra care schemes

This year marks the 10th anniversary of our Kent Excellent Homes for All (KEHFA) extra care schemes, and residents, families and colleagues recently came together to celebrate this special milestone.

 

Improving our services update - Issue 1

Welcome to the first edition of your voice, our action: improving our services. Over the coming months, we'll share updates on improvements we're making to our services, why we're making them, and how resident feedback is shaping our decisions.