We've partnered with Better Housing Better Health (BHBH) to support you with your energy bills and keep you warm and safe in your home.

BHBH is a free service that helps keep homes warm and more affordable to live in. Their friendly advisers take the time to understand your situation and find practical ways to help, whether that’s lowering your energy bills, improving your home’s energy efficiency, or finding financial support.

Abigail Daniels, our Financial Inclusion Partnerships Manager, said: "This partnership will help us support vulnerable households facing fuel poverty — ensuring they have access to the resources, advice, and practical help they need to stay warm, safe, and financially resilient."

BHBH's support includes:
  • Help understanding and managing energy bills
  • Advice on improve home energy efficiency
  • Support with debt and applying for financial aid or grants
  • Guidance on tackling damp, mould and condensation
  • Fire safety and carbon monoxide advice
  • Guidance on smart meters
  • Home visits if you need extra support
  • Referrals to other local services.

Call BHBH's free advice line on 0800 107 0044 or visit www.bhbh.org.uk to find out more.

Christmas and New Year opening times 2025/26

We will be closed from 3pm Wednesday 24 December 2025 and reopen at 8.45am on Friday 2 January 2026.  Please call 0800 169 1122 if you have an emergency during this period.   Have a great Christmas and New Year!

 

West Kent retains G1/V2 rating from the Regulator of Social Housing

Following their annual stability check, the Regulator of Social Housing confirmed that West Kent has retained a G1/V2 grading.