From Tuesday 1 July, an organisation called Acuity will be replacing Rant and Rave to deliver our transactional surveys. 

The survey questions are the same as before, and we are continuing to ask residents about:

  • ASB
  • Complaints
  • Customer services
  • Moving in 
  • Repairs
  • Shared ownership.

Email surveys will now be sent from acuity@arap.co.uk and will show as ‘West Kent Housing Association’. The text surveys will each have a unique mobile number – these are detailed on our Acuity website page. 

Acuity logo

The email, instead of including a link to a survey, now has satisfaction buttons which once selected, will open a new window for residents to leave a comment about why they left their chosen score.

If you have any questions about the surveys - including if you're ever concerned about any contact you receive claiming to be from West Kent, you can always call us on 01732 749400 or email help@wkha.org.uk.

Our annual reports and accounts: Investing in homes, supporting communities 

We’ve published our annual report and accounts for 2024/25 and it reflects a year of meaningful progress, shaped by our commitment to putting residents first. 

 

West Kent Housing Association announces CEO successor

Following the announcement in April that our CEO Tracy Allison was planning to retire we’re pleased to share that Ian Joynson has been appointed as the next Chief Executive of West Kent Housing Association, joining in early 2026.