From Tuesday 1 July, an organisation called Acuity will be replacing Rant and Rave to deliver our transactional surveys. 

The survey questions are the same as before, and we are continuing to ask residents about:

  • ASB
  • Complaints
  • Customer services
  • Moving in 
  • Repairs
  • Shared ownership.

Email surveys will now be sent from acuity@arap.co.uk and will show as ‘West Kent Housing Association’. The text surveys will each have a unique mobile number – these are detailed on our Acuity website page. 

Acuity logo

The email, instead of including a link to a survey, now has satisfaction buttons which once selected, will open a new window for residents to leave a comment about why they left their chosen score.

If you have any questions about the surveys - including if you're ever concerned about any contact you receive claiming to be from West Kent, you can always call us on 01732 749400 or email help@wkha.org.uk.

Rural Housing Week – celebrating our commitment to new homes and communities

In recognition of Rural Housing Week (7-11 July), we’re highlighting our high quality and much needed homes in the small Kent village of Weald.

 

West Kent’s Home Ownership team recognised at Housing Heroes Awards

West Kent's Home Ownership team were recognised as a finalist for the 'Team of the Year Award - 1,000-15,000 homes', at this year's Housing Heroes Awards.