From Tuesday 1 July, an organisation called Acuity will be replacing Rant and Rave to deliver our transactional surveys. 

The survey questions are the same as before, and we are continuing to ask residents about:

  • ASB
  • Complaints
  • Customer services
  • Moving in 
  • Repairs
  • Shared ownership.

Email surveys will now be sent from acuity@arap.co.uk and will show as ‘West Kent Housing Association’. The text surveys will each have a unique mobile number – these are detailed on our Acuity website page. 

Acuity logo

The email, instead of including a link to a survey, now has satisfaction buttons which once selected, will open a new window for residents to leave a comment about why they left their chosen score.

If you have any questions about the surveys - including if you're ever concerned about any contact you receive claiming to be from West Kent, you can always call us on 01732 749400 or email help@wkha.org.uk.

🌟Celebrating International Women's Day at West Kent

This Sunday (8 March) is International Women’s Day, a global moment to recognise the achievements, contributions and impact of women everywhere. We’re proud to mark the occasion by celebrating the incredible women who shape, strengthen and support our communities every day. 

 

Autism & ADHD Parent Support UK CIC: Empowering parents through community support

How a local parent support group is creating community, boosting wellbeing and offering advice for families of children with Autism and ADHD.