Welcome to the first edition of your voice, our action: improving our services
Over the coming months, we'll share updates on improvements we're making to our services, why we're making them, and how resident feedback is shaping our decisions.
Thank you for taking the time to read these updates.
Shaped by your feedback
Through surveys, resident groups and everyday conversations, you've told us you want:
information that's easy to find
simple ways to contact us
an easier way to manage your home
services that are available when it suits you.
These priorities are guiding the improvements we're making.
Focusing on what matters most
By looking at the reasons residents contact us most often, we've identified four key areas where improvements can make the biggest differences:
finding information about our services
paying rent and checking rent accounts
reporting and tracking repairs
contacting our customer services team.
Our aim is to make these everyday tasks quicker, simpler and more convenient.
Improvements are already underway
We're already working with residents to improve our website, making information and services easier to find.
At the same time, we're upgrading the technology that supports our services. This will help us introduce better online options while continuing to support residents who prefer to contact us by phone or speak to someone directly.
Our goal is simple: to give residents more choice and make it easier to access support when needed.
What this means for you
As improvements are introduced, you should find it easier to:
access information quickly
find answers to common questions
complete routine tasks online
contact us when support is needed.