As part of our Help for You campaign, we have been working with Citizens Advice in North and West Kent to run face-to face sessions providing advice, support, and tips to help you with the cost of living. We have been using feedback from these sessions in 2023 to help improve the way we support you. To make sure that the same information from the sessions could be shared more widely, we have worked on five new videos that you can access online via YouTube.  

The videos cover the following themes: 

  • Debt advice 
  • Energy bills 
  • Financial support 
  • Priority services registers
  • Recognising scams

Peggy-Sue Spurr, Head of Communities at West Kent said; ‘As part of our Help for You campaign, we want to make sure our residents receive the right support, advice, and information to help combat cost of living pressures. Our work with Citizens Advice in North and West Kent forms a key part of that and we hope helps people, particularly over this winter period. Our new communities offer, which we launched earlier this year provides a range of support for residents including support around fuel efficiency, furniture poverty and tenancy sustainment. We want our residents to live full and healthy lives, which is why this is such a priority for us going into 2024.’ 

For more information on the campaign or the support available from West Kent, please visit - www.westkent.org/your-home/help-for-you  

Improving our services update - Issue 1

Welcome to the first edition of your voice, our action: improving our services. Over the coming months, we'll share updates on improvements we're making to our services, why we're making them, and how resident feedback is shaping our decisions. 

 

Progress continues at Mills Crescent

Work is continuing at Mills Crescent in Seal, where 13 new affordable homes for rent are being delivered to help meet local housing need.