We recently consulted with residents to create a new rent campaign, replacing our old 'Your rent, your responsibility' tagline. 

The focus now is on residents talking to us, we can give support and advice to help their situation and prevent action being taken against their tenancy; to stop 'tough times from getting tougher'.

man listening

We also have six other elements to the campaign:

  • Pay what you can
  • Make sure you claim
  • Use Universal Credit advances wisely
  • Talk to us if you're feeling overwhelmed
  • Lost your job? We can help

Residents also helped to review the letters that are sent when someone is in rent arrears, so they feel more encouraged to talk to us and know what we can do to help them.

One resident who took part in the consultation said: "What you’re doing is brilliant, you’re keeping residents’ fears at bay. It really shows you're there for people and you care."

You can see the full campaign here.

35 years of West Kent: Regenerating 67 unused garages into 14 new, warm and affordable homes

As we mark 35 years of West Kent, we’re looking back on our innovative redevelopment, which turned 67 garages in Swanley into 14 new homes for local families.

 

35 years of West Kent: Jean's story of community and belonging

As part of our 35 years of West Kent campaign, we're proud to share Jean's story. In this video, Jean, a resident for over 11 years, shares her thoughts on how West Kent has supported her though life changes and helped to build a sense of community in her local neighbourhood.