Due to scheduled staff training today, 24 July 2025, our customer services team will be operating with a reduced number of team members. This means our response times may be longer than usual. 

Please only call customer services if your query is urgent or an emergency. 

Normal service will resume tomorrow, Friday 25 July.

Thank you for your understanding.

Your voice, Our action: Listening to feedback and making things clearer

For this month’s Your Voice, Our Action story, we’re sharing the positive outcome from changes to our service charges.

 

Keeping your home cool

Homes across Kent can heat up quickly during long sunny days. Here are some simple, practical ways to help keep you and your home cool during warmer weather.