From Monday 12 July to Friday 27 August, our customer service phone line will only be open to take calls between 8am to 4pm.

Our out of hours number, 0800 1691122 will still be available for emergencies. For anything that isn't urgent, you can also contact us by:

System problems - 24 October 2025

Our systems are having problems today, which is affecting our normal operations.

 

Awaab’s Law is here

Awaab’s Law comes into force today, 27 October 2025, introducing new legal requirements for social landlords to fix emergency repairs within 24 hours and also investigate significant damp and mould cases within 10 days of being notified.