We want to deliver excellent services, and improving the way we handle complaints is part of that. As an organisation, we view complaints as an opportunity to learn and improve services for our residents and customers.
As part of this, we’re required to publish a report that sets out how we’re complying with the updated Complaints Handling Code; what our complaints are about, and how we plan to make sure we change our services and ways of working to provide a better service to residents in the future.