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    It’s always nice to hear when we get things right. If you think our staff are providing an excellent service, please let us know the details so we can let them know.

    If we get things wrong, we want to make them right and learn from our mistakes. We will try to resolve your complaint at the first opportunity or will pass to our customer resolution team for further investigation. 

    Say thanks to West Kent Use this option to let us know when we have done something well. 

    Make a complaint about West Kent Use this option to find out more about our complaints process and to tell us if we have given a poor level of service, or haven't done something we said we would. 

    Report antisocial behaviour Use this option to tell us about a problem with a neighbour or in your community.

    Report a repair Use this option to tell us about a repair that needs to be completed. 

    You can also use the options below to give us a compliment or make a complaint:

    • Email us-
    • Contact us through social media- to protect your privacy, we will ask you to send us a direct message with full details
    • Call us on 01732 749400 or 0800 069 1122
    • Contact us through a friend or advocate.

    You can also give us your feedback using our Rant and Rave service. Read more to find out how it works.