Service charges are set using actual costs for communal cleaning, window cleaning (communal properties only), grounds maintenance and utility charges.
What is an eligible/non eligible service charge?
An eligible service charge can be included in your housing benefit or universal credit claim. This would normally be for communal charges only.
A non eligible service charge can't be included in your housing benefit or universal credit claim. These charges relate to personal use within your home, i.e. heating and hot water.