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    Whether you’re just moving into your West Kent home, or you’ve been living there for years, you'll find all the information you need about your tenancy and West Kent in these pages.

    How our relationship with you works:

    • We provide you with a place to live you can call home. In return, you will pay your rent and keep to all your other tenancy responsibilities.
    • The tenancy agreement you sign is a legal contract between us which sets out our joint responsibilities. Signing the tenancy means you are promising to keep your side of the agreement.

    If you struggle to do that and cannot sort it out yourself, get in touch as we may be able to help. These short films explain what we expect from you and what we will do in return.

    Unacceptable behaviour policy

    We are proud of the open and honest relationship we have with our customers and work very hard to be proactive and responsive to customers’ queries and/or complaints. However, there are times, where customers behave or act in ways that make it very difficult for us to provide an effective service.

    We will not accept violent, aggressive, or intimidating behaviour towards our staff, board members, contractors and representatives, from individuals and groups using our service. When this happens, we will take action to protect the health and wellbeing of our staff who have a right to do their job without fear of being abused or harassed. Read our unacceptable behaviour policy here