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    Residents' Annual Report  

    The West Kent residents annual report provides an overview of our finances, complaints, safety and our resident involvement offer. Residents asked us to include information about our community services, so this has been added, along with case studies, so we can show how we are making a difference. 

    This year’s report also includes an introduction from Alison, one of the residents who helped create this report: 

    "I am one of the group of residents who worked with West Kent’s engagement team to see how the Residents’ Annual Report could be improved. I think it is commendable and also encouraging for the residents that West Kent have asked for our input and I am pleased to see that working together has enabled them to make many of the changes we suggested. West Kent really does make a great effort to listen to their residents, not just on this subject but in other areas too. I hope that many more of you will consider participating in resident involvement; it can be very rewarding. The engagement team are very friendly and approachable. Plus, transport is provided or reimbursement made for petrol and parking – and there’s always a good lunch! Come and join us!"

    2020 Report 2019 Report 2018 Report