We know there are several companies out there targeting our residents with false repair claim information and asking them to register on their websites. These companies are not associated with West Kent in any way, and we are urging residents to ignore any communications from them including any registration requests. 

Many of these companies are trying to scam you, will not follow the correct processes, and could leave you out of pocket. 

Our priority is making sure your home is as safe and well-maintained as possible. To do this, we need you to work with us and report repairs that we are responsible for. 

What if I don’t feel my repair is being addressed?  

We want to make sure you receive the right support at the right time, so please don’t hesitate to contact us, even if the issue has already been reported. If you feel that something that you are reporting has not been addressed appropriately you can: 

We want to hear from our residents if they have concerns. We regularly monitor and report on our performance to ensure we deliver on our plans.  

What do I do if I have a new repair?  

The best thing you can do if you need to report a repair, is contact us. We’ll ensure we complete any maintenance and repairs as quickly as we can. To find out the full list of repairs we carry out along with our service standards, please visit our website.  

There are several ways you can report repairs to us: 

Remember, you can always get in touch with us if you’re unsure about any letters that claim to be from us or one of our partners. 

35 years of West Kent: Supporting our residents through KEHFA

As we mark 35 years of West Kent, we’re proud to reflect on the meaningful impact of our work and our commitment to providing excellent services across Kent. A foundation of this has been our involvement in the ‘Kent Excellent Homes for All’ (KEHFA) contract, a landmark initiative that continues to deliver vital housing to communities across the county. 

 

Social Value Week – spotlighting the Community Chest

Social Value Week is all about shining a light on social value, sparking discussions, sharing best practice, celebrating success stories, and honouring dedicated supply-chain partners. Running from 25 to 29 November, it’s a great way to recognise important initiatives that help people – and for us, our residents.