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    Accessibility Statement

    Introduction

    This statement applies to content on our website, www.westkent.org, and our online portal, MyWestKent.

    This website is designed to be used by as many people as possible. It should be easy to navigate, understand and interact with us.

    You should be able to:

    • change colours, contrast levels and fonts
    • zoom in up to 300% without the text spilling off the screen
    • navigate most of the website using just a keyboard
    • navigate most of the website using speech recognition software
    • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

    We’ve also made the website text as simple as possible to understand.

    AbilityNet has advice on making your device easier if you have a disability.

    How accessible this website is

    We know some parts of this website are not fully accessible:

    • Pages are not always useable when stylesheets are disabled
    • Tabbing through the website does not always happen in a logical order
    • The mobile version of this website can’t always be navigated using just one finger
    • Some older images do not have descriptions
    • Some older PDFs are not always in an accessible format.

    Feedback and contact information

    If you need information on this website in a different format like accessible PDF, large print, or braille:

    Email help@wkha.org.uk

    Call 01732 749400

    We’ll consider your request and get back to you by the end of the next working day.

    Reporting accessibility problems with this website

    We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact help@wkha.org.uk or call 01732 749400.

    Enforcement procedure

    The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

    Contacting us by phone or visiting us in person

    We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

    Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

    Technical information about this website’s accessibility

    West Kent is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

    Compliance Status

    This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

    Non-accessible content

    The content listed below is non-accessible for the following reasons.

    Non-compliance with the accessibility regulations

    When stylesheets are disabled, not all pages are user friendly. We are currently working with our website developer and plan to correct these issues as soon as possible.

    Not all of our images have a description. We will add descriptions to all new relevant images published on the website. We are currently working with our website developer and plan to put descriptions on all relevant images as soon as possible.

    Not all of our PDFs have properly formatted headings. We will correctly format all new PDFs that are published on the website. We are currently reviewing all the PDFs on our website and they will be properly formatted by 15 October 2020.

    Some images, charts and tables in our PDF documents do not have descriptions. We will ensure that all relevant images, charts and tables in new PDF documents published on the website have descriptions. We are currently reviewing all the PDFs on our website and they will be properly formatted by 15 October 2020

    It may be difficult for some users to tell where they are on the page when using keyboard navigation. We are working with our website developers and will make this clearer as soon as possible.

    Some elements may not always work as intended when using keyboard navigation. We are working with developers to identify which elements do not work properly when using keyboard navigation and fix these issues as soon as possible.

    Most of the text on our website has the correct contract ration of at least 4.5:1. However some text may not meet this contract ratio. We are working with our website developers to fix this issue as soon as possible.

    Content that’s not within the scope of the accessibility regulations

    PDFs and other documents

    Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

    The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix:

    • Annual report and financial statements 2017
    • Annual report and financial statements 2018
    • WKE annual report and financial statements 2017
    • Gender pay gap 2018 statement

    Any new PDFs or Word documents we publish will meet accessibility standards.

    Live video

    We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

    Preparation of this accessibility statement

    This statement was prepared on 22 September 2020. It was last reviewed on 22 September 2020.

    This website was last tested on 22 September 2020. The test was carried out by West Kent.

    We reviewed the pages on our website that are used the most.