Gas and electrical safety

It's our legal duty as your landlord to ensure the home you rent is safe before your tenancy begins and for as long as it lasts.

Here's what we do to keep you safe and what you can do to help.

  • Gas

    What we do

    • Ensure the gas installation is safe when the home is first let to you by carrying out a full landlord gas safety inspection before you move in.

    • Inspect the gas installation every year. We will issue you with a gas safety certificate by email or post after the inspection is complete. 

    • Maintain and upgrade the gas installation whenever necessary.

    • Keep records of our inspections and any work we do so we know when it's time to inspect again.

    • Provide carbon monoxide detectors in homes that are heated by gas or solid fuel.

    • Regularly monitor our skilled engineers' technical expertise using expert external consultants, PCM.

    What you should do

    • Always report gas leaks. If you think you have a gas leak or can smell gas, leave the house and phone 0800 111 999 National Gas Emergencies immediately.

    • Always make sure you keep your appointments with us for gas repairs, the annual gas inspection, carbon monoxide investigations and with our expert external consultant PCM.

    • Always report any problems with your heating, hot water or pipework to us straightaway so we can arrange to repair it.

    • Always follow the manufacturer’s instructions and keep gas oven burners and gas hob burners clean so they burn gas efficiently.

    • Never use a damaged gas appliance – it could create dangerous carbon monoxide or cause a fire.

    • Never interfere with the gas fixtures or systems.

    • Never store items on top of gas cookers or hobs – this could start a fire.

    In the event of an emergency:

    • Get fresh air immediately; make sure you open all doors and windows to ventilate your home. Then tell us and we will come and investigate.

    • Turn off the gas supply when your carbon monoxide detector sounds continuously; you should turn off the gas emergency control valve (or sometimes called gas emergency shut off valve) at the meter, unless the meter is in a basement, cellar or is a communal meter.

    • Do not smoke or operate electrical switches (including turning lights on or off) as this can ignite escaping gas.

    • Contact National Gas Emergencies immediately on 0800 111 999.

    • If the attending emergency operative finds an issue with any gas appliances in your home, follow their advice about using the appliances. If you've been advised to contact a Gas Safe registered engineer to fix the appliance, please contact us.

    • If you're feeling unwell, visit your GP or a hospital immediately and let them know you may have been exposed to carbon monoxide. 

    • Do not turn on the gas supply until it's been checked by a Gas Safe registered engineer. 

    What are the physical symptoms of gas leak exposure?

    • Dizziness

    • Headaches

    • Fatigue

    • Nausea

    • Difficult breathing.

    Seek medical attention if you think you have been exposed to gas and are experiencing any of the above symptoms.

  • Electrical

    What we do

    • Ensure the electrical installation is safe when the home is first let to you by carrying out a full inspection of all the electrical fittings before you move in.

    • Inspect the electrical fittings (inspections will be carried out every five years minimum).

    • Maintain and upgrade the electrical system whenever necessary.

    • Keep records of our inspections and any work we do so we know when it's time to inspect again.

    • Comply with Part P of the Building Regulations for electrical installation work done by our contractors.

    • Carry out regular Portable Appliance Testing (PAT) to the appliances we own.

    What you should do

    • Always report any problems with your fixed electrical system to us straightaway so we can arrange to repair it.

    • Always ensure you follow the manufacturer's instructions for your electrical appliances – always use the right sized fuse in the plug.

    • Always get our permission before making any changes to the electrical installation – we won’t unnecessarily withhold permission but will require that you use a qualified electrician and comply with Building Regulations.

    • Always put safety caps on unused electrical outlets.

    • Always keep your appointments with us when we come to do repairs or periodic inspections of the electrical installation.

    • Never use an appliance with a frayed electrical lead.

    • Never use a damaged electrical appliance – it can give you an electric shock or cause a fire.

    • Never overload sockets.

    • Avoid using trailing extension leads if possible and never cover them when in use.

    • Never store items on top of electric cookers or hobs - this could start a fire.

    • Never store items on top of microwave ovens as it can cause them to overheat and catch fire.

 For advice about keeping safe from carbon monoxide visit the Gas Safe website