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    All residents have a dedicated neighbourhood housing officer (NHO) for their area

    NHOs are here to settle you into your new home and make sure you have everything you need and complete visits throughout your tenancy to make sure you’re happy in your home.

    They also help with a range of issues, from any worries you have about your tenancy, anti-social behaviour and domestic abuse.

    If you’d like to speak to your tenancy services officer, you can:

    Neighbourhood inspections

    Neighbourhood housing officers regularly visit the neighbourhoods they manage to ensure the area you live in is safe and being managed well. We want to encourage residents to join the inspections to help us understand the issues that are important to you in the neighbourhood you live. 

    Find out more

    Who is my NHO?

    Use the guide below to find out who your tenancy services officer is. If you're unsure, please contact us.

    • Sevenoaks

      If you live in one of the below areas, your Tenancy Services Officer is Jennie Swoish.

      • Sevenoaks town centre
      • Sevenoaks Hillingdon

      If you live in one of the below areas, your Tenancy Services Officer is Gemma Garnier.

      • Sevenoaks Greatness.

      If you live in one of the below areas, your Tenancy Services Officer is Tony Bourne.

      • South Sevenoaks (including Shenden, Solefields and surrounding roads)
    • Sevenoaks villages

      If you live in one of the below areas, your Tenancy Services Officer is Jennie Swoish.

      • Riverhead
      • Dunton Green
      • Bessels Green.

      If you live in one of the below areas, your Tenancy Services Officer is Gemma Garnier.

      • Kemsing
      • Seal
      • Eynsford.

      If you live in one of the below areas, your Tenancy Services Officer is Tony Bourne.

      • Weald.

      If you live in one of the below areas, your Tenancy Services Officer is Kylie Morgan.

      • Otford
      • Shoreham
      • Halstead
      • Knockholt
      • Borough Green.
    • Westerham and surrounding villages

      If you live in one of the below areas, your Tenancy Services Officer is Kelly Hamlin.

      • Ide Hill
      • Westerham.

      If you live in one of the below areas, your Tenancy Services Officer is Kylie Morgan.

      • Sundridge
      • Brasted.
    • Edenbridge and surrounding villages

      If you live in one of the below areas, your Tenancy Services Officers are Dawn Follett and Ruth Cox.

      • Central Edenbridge
      • Spitals estate
      • Cowden
      • Marsh Green
      • Hever.

      If you live in one of the below areas, your Tenancy Services Officer is Kelly Hamlin.

      • Edenbridge North
      • Four Elms
      • Crockham Hill.

      If you live in one of the below areas, your Tenancy Services Officer is Tony Bourne.

      • Bough Beech
      • Chiddingstone
      • Leigh
      • Penshurst
      • Hoath.
    • Swanley

      If you live in one of the below areas, your Tenancy Services Officer is Tina Inkpen.

      • Swanley White Oak (including Northview, Shurlock Avenue and surrounding roads)

      If you live in one of the below areas, your Tenancy Services Officer is Karen Hewett

      • Swanley St Mary's (including Hart Dyke, Lime Road and surrounding roads)

      If you live in one of the below areas, your Tenancy Services Officer is Sandra Baldwin

      • Swanley Christchurch (including Moultain Hill, Swanley Lane and surrounding roads)
    • Swanley villages

      If you live in one of the below areas, your Tenancy Services Officer is Sandra Baldwin

      • Crockenhill
      • Hextable.

      If you live in one of the below areas, your Tenancy Services Officer is Jane Hamblin

      • West Kingsdown
      • Fawkham
      • New Ash Green
      • Farningham
      • Eynsford.
    • Dartford and surrounding villages

      If you live in one of the below areas, your Tenancy Services Officer is Kelly Youles

      • Dartford
      • Hartley
      • South Darenth
      • Horton Kirby.
    • Tonbridge and Tunbridge Wells

      If you live in one of the below areas, your Tenancy Services Officer is Tony Bourne.

      • Tonbridge
      • Tunbridge Wells
      • Fordcombe.
    • Maidstone and surrounding villages

      If you live in one of the below areas, your Tenancy Services Officer is Mike Perry.

      • Maidstone
      • Harrietsham
      • Headcorn
      • Rolvenden
      • Benenden
      • Hawkhurst
      • Tenterden.
    • Ashford, Canterbury and surrounding areas

      If you live in one of the below areas, your Tenancy Services Officer is Lisa Gilbert

      • Ashford
      • Lenham
      • Canterbury
      • Broadstairs
      • Margate
      • Ramsgate
      • Sandwich
      • Deal
      • Manson.
    • Medway and surrounding areas

      If you live in one of the below areas, your Tenancy Services Officer is Rebecca Curtis

      • Medway
      • Hoo
      • Rochester
      • Strood
      • Gillingham
      • Rainham
      • Sittingbourne
      • Faversham.

      If you live in one of the below areas, your Tenancy Services Officer is Kelly Youles

      • Gravesham